Refund Policy - AirePure

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, such as the one used for your AuraMist 1000.

Exemptions

Several types of goods are exempt from being returned:

Perishable goods (food, flowers, newspapers).
Intimate or sanitary goods.
Hazardous materials or flammable liquids.
Additional non-returnable items: Gift cards and some health or personal care items.

Process

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. We will provide you with the specific return address upon request at [email protected].

There are certain situations where only partial refunds are granted:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or missing refunds

If you haven’t received a refund yet:

First, check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same model, send us an email at [email protected].

Shipping returns

To return your product, you should first contact us at [email protected] to obtain the correct return instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service, as we don’t guarantee that we will receive your returned item.